Smart Cars UK offer a wide range of repair services for car body work from its large premises on the Hawksworth Industrial Estate in Swindon. Despite being a thriving company with a great reputation for customer service, like many other businesses it had to face up to the challenges of Covid and the lockdowns.
A big chunk of Smart Car’s work pre-Covid was for car dealerships in Swindon. Given how immaculate cars need to be to earn their place on car dealer forecourts that was a real vote of confidence in Smart Car’s work.
Unfortunately, car dealerships spent a long period in real or virtual lockdown meaning that Smart Cars suddenly had less work.
Rather than lament his bad luck, Smart UK Managing Director Phil Merritt grabbed the bull by the horns to explore other avenues of work, notably by securing the BS 10125 for Vehicle Damage Repair, the British Standard designed to help body shops adopt best practice in the repair of vehicles up to 5 tonnes.
That classification means they are now an approved car body shop for insurance companies and that work combined with work for private customers has sustained Smart Car UK during the pandemic.
“The insurance companies love us,” says Phil, “and where car dealership work is slower, we have compensated by doing so many insurance jobs.”
One thing that Smart Car guarantees is excellent service, whether you are a dealership, an insurance client, a local fleet owner or a private customer, and whatever vehicle you drive, from top of the range cars to more modest cars.
The Smart Car philosophy can be summed up in 3 points:
- Every car deserves high quality car bodywork
- Every customer is important, big or small
- Every customer deserves very competitive pricing
Phil says: “I started off in Swindon in 2006 operating out of one van and then gradually built up the business through more vehicles and different premises to where we are today.”
“But one thing hasn’t changed, we still deliver great body work and we are still a friendly bunch who will make you feel welcome, whatever your needs.”
Another ingredient of Smart Car’s success has been its staff. Most have been with the company for a number of years now, and bring to the table a wealth of experience within the car body repair industry.
“In a typical week, we can have 50 cars come through our doors,” says Phil, “and that can be anything from bumps, scuffs, dents and mirror damage to full on accident repairs. No job is too big and no job is too small.”
It’s a philosophy that has made Smart Car UK the go-to guys for car body repairs in Swindon. In fact, Smart Car’s success has meant that its customer base now extends beyond Swindon, and stretches as far afield as Marlborough, Lambourn, Lechlade, Cirencester, Malmesbury, Royal Wootton Bassett and beyond.
So whatever your needs do not hesitate to contact us. We simply enjoy repairing car body work and having satisfied customers.
Like to know if we can help repair your car? For a quick answer we suggest uploading a photograph of your damaged car body work using our easy-to-complete enquiry form. That way we can get an idea of the extent of the damage and if we can repair it, a likely idea of cost.
Or you can always give us a call on 01793 528 452 and give us a description of the damage over the phone.
